{"id":4612,"date":"2026-08-12T14:48:01","date_gmt":"2026-08-12T12:48:01","guid":{"rendered":"https:\/\/ellistat.com\/?post_type=guide-dutilisateur&#038;p=4612"},"modified":"2026-11-09T14:43:10","modified_gmt":"2026-11-09T13:43:10","slug":"seguimiento-de-las-devoluciones","status":"publish","type":"guide-dutilisateur","link":"https:\/\/ellistat.com\/es\/guide-dutilisateur\/suivi-des-retours\/","title":{"rendered":"Seguimiento de las devoluciones en garant\u00eda: an\u00e1lisis de los fallos"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Una vez establecida la ley de fiabilidad, esta p\u00e1gina compara los&nbsp;<strong>devoluciones reales<\/strong>&nbsp;en&nbsp;<strong>resultados esperados<\/strong>, deducidos de las ventas realizadas y de la ley te\u00f3rica.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El seguimiento propone analizar, por tramos, los periodos de producci\u00f3n o de ventas tal y como se indica en el Nevada. Al analizar los distintos periodos, se puede obtener una visi\u00f3n muy clara de la evoluci\u00f3n de la fiabilidad de los productos.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"964\" height=\"478\" src=\"https:\/\/ellistat.com\/wp-content\/uploads\/fiabilite8.png\" alt=\"\" class=\"wp-image-4613\" srcset=\"https:\/\/ellistat.com\/wp-content\/uploads\/fiabilite8.png 964w, https:\/\/ellistat.com\/wp-content\/uploads\/fiabilite8-300x149.png 300w, https:\/\/ellistat.com\/wp-content\/uploads\/fiabilite8-768x381.png 768w, https:\/\/ellistat.com\/wp-content\/uploads\/fiabilite8-18x9.png 18w\" sizes=\"auto, (max-width: 964px) 100vw, 964px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Se rellena el\u00a0<strong>ley de fiabilidad que hay que tener en cuenta<\/strong>, la\u00a0<strong>fecha de finalizaci\u00f3n del an\u00e1lisis<\/strong>\u00a0y el\u00a0<strong>plazo de garant\u00eda<\/strong>, este \u00faltimo sirve para\u00a0<strong>censurar<\/strong>\u00a0los datos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El gr\u00e1fico&nbsp;<strong>Rendimientos reales frente a los esperados<\/strong>&nbsp;superpone las dos curvas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1 Se trata de la comprobaci\u00f3n de la validez del modelo en uso. Tres lecturas: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Las curvas se superponen: el modelo se mantiene, la fiabilidad est\u00e1 bajo control; ;<\/li>\n\n\n\n<li>las devoluciones reales\u00a0<strong>superan<\/strong>\u00a0Consideraciones: la fiabilidad es menor de lo previsto: desviaci\u00f3n en la producci\u00f3n, uso m\u00e1s intensivo o c\u00e1lculo err\u00f3neo de la ley; ;<\/li>\n\n\n\n<li>los rendimientos reales son\u00a0<strong>inferiores<\/strong>\u00a0: aparentemente es una buena noticia, pero hay que comprobar primero que se registren correctamente todas las devoluciones. Un servicio posventa que pierde casos da la misma impresi\u00f3n que un producto excelente.<\/li>\n<\/ul>","protected":false},"featured_media":0,"menu_order":60,"template":"","meta":{"_acf_changed":false},"menu-guide-dutilisateur":[36],"class_list":["post-4612","guide-dutilisateur","type-guide-dutilisateur","status-publish","hentry","menu-guide-dutilisateur-10-fiabilite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suivi des retours en garantie : analyser les d\u00e9faillances - Ellistat<\/title>\n<meta name=\"description\" content=\"Analyser les retours terrain pour estimer la fiabilit\u00e9 r\u00e9elle de vos produits et anticiper les d\u00e9faillances.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ellistat.com\/es\/guia-del-usuario\/seguimiento-de-las-devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suivi des retours en garantie : analyser les d\u00e9faillances - 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